Shipping policy

At Hhue, we are committed to delivering your orders efficiently and securely. Please review our shipping policy below to understand our shipping process, options, and timeframes.

Shipping Options and Costs

We offer the following shipping options for your convenience:

  • Tailored Voyage 
    • Specifically for “The Promise” Collection. 
      • Each piece is made-to-order, ensuring exceptional craftsmanship. Please allow a minimal of 2-4 weeks for your order to be meticulously created before shipping.
      • Delivery Time: Once we received the order, the option chosen at checkout will account for the process of receiving your items in a timely manner. 
  • USPS - Ground Advantage 3 to 6 business days 
  • USPS - Priority Mail 2 to 4 business days 
  • UPS - Next Day Air Early 1 to 2 business days 

Shipping costs are calculated at checkout based on your chosen shipping method and delivery address.

Processing Time

Orders are processed Monday through Friday, excluding holidays. Please allow 1-2 business days for order processing. Orders placed after 12:00 PM (EST) or on weekends will begin processing the next business day.

International Shipping

We currently ship to select international locations. Delivery times and costs vary by destination and will be calculated at checkout.

  • Customs and Duties: International orders may be subject to customs fees, import taxes, and duties. These charges are the responsibility of the customer.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your shipment using the link provided in the email.

Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses.

  • Certain items may have additional shipping restrictions due to size, weight, or regulatory requirements.

Lost or Damaged Shipments

If your order is lost or damaged during transit, please contact us at support@hhue.com within 7 days of delivery. We will work with the carrier to resolve the issue and provide a replacement or refund if applicable.

Changes and Cancellations

If you need to make changes to your order or cancel it, please contact us at support@hhue.com as soon as possible. Once an order has been shipped, changes or cancellations are no longer possible.

Thank you for choosing Hhue for your clothing needs. If you have any questions about our shipping policy, feel free to contact our customer service team at support@hhue.com.